Excess baggage can be purchased at Vietnam Airlines' check-in counters. Oversized item that occupies a passenger seat. Passengers are entitled to compensation for checked baggage being delayed in the following cases: As soon as luggage is found, we will contact you to agree on time, location and method of returning baggage. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. It was smooth to check in and passing through gate, no problem at all. We were disappointed and unaware beforehand that there was a specific check in time, so we ended up in the airport waiting area for several hours before being able to check-in and go into the main portion of the airport. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents. Make sure to give them 3-5 business days to answer an email or just call them. Also, airlines says, it will be double the price if we pay at the airport??? If your lost article is found, it will be immediately delivered to the place of your choosing. Hello travellers, Bit of a plot twist for our upcoming January trip. VietJet Air is the first airline in Vietnam to own the modern Airbus A320 Sharklet, capable of carrying as many as 188 passengers in each flight. On Vietjet Air Flights, Skyboss ticket is included allowance checked baggage is 30 kgs, but, other tickets (Promo & Eco) are NOT included allowance checked baggage. For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets. Such baggage must fit under the seat in front of you or in the baggage compartment in the cabin. Refer to Portable electronic devices above for more detail about lithium battery restrictions. In the event that passengers have forgotten to retrieve your baggage, please contact us immediately. Thai VietJet is reportedly offering a 50% discount on baggage fees for passengers travelling between Bangkok and Krabi or Phuket until July 31. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Seats where comfortable with good leg room. However, there have been instances where armrests were chewed up with no padding, making it uncomfortable for the passengers. Any passenger who wishes to check in more than 20 kg will have to pay an excess baggage fee. The wheelchair/mobility aid may then be checked-in without restriction, The battery (ise) must be protected from short circuit by insulating the terminals, The removed battery (ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage. All recommendations are independently reviewed and unless otherwise specified, FlightDeck has no sponsored affiliations with we review. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. - Hand baggage must be able to be fitted under seats or in on-board baggage compartments. Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc. Checked baggage The new flight has over 1 hour delay and the service was not good. 2016 vietnamairways.org. VIETJET AVIATION JOINT STOCK COMPANY. Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. We will only hand over baggage to passengers who can prove their ownership of the baggage. Checked Baggage Pre-paid baggage is offered on flights operated by Vietnam Airlines. However, not by targeting a specific group to make more money on the spot people, and not in the way they did. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own Vietjet's site recommends not putting valuables such as computers in check-in luggage. Passengers claim their baggage at either the departing airport or the arriving airport. Passengers can purchase up to 10 additional bags. Airline says, they allow ONLY 7kg per checked luggage. so we had to cancel the flight and buy a new one!! The reviews in each sort order are displayed chronologically. and a backpack for each of us. Young children under two (02) years old are not allowed to bring carry-on baggage onboard. The flight only lasted a little over an hour, so we weren't expecting anything special. Battery (ies) to remain in the device and securely attached to device, The battery terminals must be protected from short circuits by insulating the terminals, The wheelchair/mobility aid must be switched off and protected from accidental activation, Wheelchair, mobility aids with removable battery. The airline doesn't offer any complimentary services, such as water, which can be frustrating for long-haul flights. This flight was delayed by 20 minutes on the board. Find cheap flights and save money on airline tickets. The seats in business class are more spacious and have more legroom than those in economy class. The tag holders acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. We will initiate the tracing of your baggage through our worldwide computerized tracking system and will keep passengers informed of the status of your baggage. And if Vietnam Airline is a little bit more, use them. AVERAGE PASSENGER RATING. However, they have a lower baggage allowance and allow only one carry-on, the weight must not exceed 7 kg. 12,926 per passenger.Departing Sat, 11 Feb, returning Sun, 12 Feb.Return flight with VietJet Air.Outbound direct flight with VietJet Air departs from New Delhi on Sat, 11 Feb, arriving in Da Nang.Inbound direct flight with VietJet Air departs . You pay just for flights. Bamboo Business ticket class: one (01) piece of checked baggage up to 30 kg. If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law. x 23 . Bamboo Plus ticket classes: one (01) piece of checked baggage up to 20 kg. In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines Conditions of Carriage. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. THAI VIETJET AVIATION JOINT STOCK COMPANY. Passengers could store their special items in overhead compartment or under the seat in front of them. We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. It meets all the international safety standards established by ICAO, IATA, and other global aviation organizations. We may earn a small commission fee with affiliate links on our website. Upon checking in a bicycle, please pack it in a neat box without sharp corners; ensure that tires are deflated before packaging; disassemble and pack bulky parts such as pedals, saddles, lights, mirrors; The handlebar of bicycle is rotated into the length of the bike. Thank you so so much for help. Baggage allowance must be pre-purchased with different weight options available; Seat pitch of 29-30 inch with 3-4 inch seat recline; seat selection available for a fee; Business Class. Standard package: maximum weight of 23kg/50lb and total dimensions of 158cm/62in. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak Vietnamese. Considering it was 20 minutes before the flight left we had no choice to pay 350.000 Dong to check her bag in, even though the behaviour of the VietJet staff was not acceptable, rude, demeaning, absolute unprofessional. Standard piece: maximum weight of 23kg/50lb and total dimensions of 158cm/62in. All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc. We recommend that you pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. DOM Flights: VAT 8% | ITL Flights: VAT 0% 1. If passengers refuse inspection, we have the right to refuse to carry that luggage; j. And if you're traveling on a budget, every penny counts. Zone C: Australia, France, Germany, United Kingdom and Russia, countries in the Americas and the other countries in Europe and Africa. If you do not collect your luggage within two months, we will dispose of such luggage without incurring any liability to you. Thank you! Direct. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. The airline has one of the youngest fleets in the world, with an average age of 3.7 years. 7lbs I will just about agree a laptop and charger could be, but sorry no-where near 7KG. Food items (fresh or frozen) such as fruits, vegetables, meat, or fish etc; smelling fruits (durian, jackfruit); smelling liquid items (fish sauce, shrimp paste) are not allowed in carry-on baggage. After running almost an hour late on the first leg of my trip with Vietjet they caused me to miss my second leg then upcharged me dramatically to take a later flight. For safety reason, the weight and dimension must follow: - The maximum weight for a piece of hand baggage item is 10kg/22lb. See below for the list of restricted or prohibited items not allowed on Bamboo Airways flights: Grenades, Dynamite, Gunpowder, Flares, Fireworks and Lookalike Items etc. It flies to the following international destinations: Hit theirdestination pageto learn about their domestic flights. You can book both domestic and international flights at very pocket-friendly rates. If you fail to present a proper baggage tag at the baggage collection point, you must reimburse us for any delivery costs incurred by us in returning your luggage to you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. And what about their in-flight experience? Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller. Food and beverages complimentary; Free access to Vietjet lounges at the airport; Priority boarding and baggage; Luggage included in the ticket Low restrictions. Baggage allowances printed on your ticket will be applied. 302/3 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. Thus, you should buy necessary insurance for these devices. In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. Excess baggage. Baggage that is classified as overweight and/or is not properly packed is not allowed to be carried on the plane. 999 Moo 1, Concourse A and G Departure Terminal, Suvarnabhumi Airport, Unit A1-062 and G1-048, 1st Floor, Nong Prue, Bang Phli, Samut Prakan - 10540. During the ongoing conversation other Vietnamese passengers walked by with three or four bags each, without being bothered. Only porous foam barrel sponge and/or cold storage container containing dry/undamaged food may be permitted for processing after the authorities have inspected contents. And its not just the spacious legroom or comfortable seats that make their in-flight experience great. Oversized Checked Baggage (service applied from 03 Jan 2020) Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery for Electronic Equipment (>160 Wh or >8g lithium) etc. Whether you decide to fly with VietJet or not, we wish you safe travels! About VietJet Air Vietjet Air's fleet consists of nearly 100 new-generation A320, A321 and A330 aircraft, with an average fleet age of 2 to 3 years, making it one of the airlines with the newest fleet in the region and the world. If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter. Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm. The final delay was the luggage that I needed to get to go to my next check-in. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of Bamboo Plus and Bamboo Business). A baggage fee is charged for the carriage of checked baggage. So, if you're planning to travel with VietJet Air, bring your own food and snacks. 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78545235', '');}, 'log_autolink_impression');flights I checked in my large backpack, and carried a small one plus my camera bag without any issues. VietJet Air has been recognized as the Best Ultra Low-Cost Airline by the airline review website Airline Ratings since 2018. Which one did you use? Dimension not to exceed 119cm 119cm 81cm. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. Checked baggage. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-80206070', '');}, 'log_autolink_impression');flight by calling their hotline with same price. Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( 32 kg). For health and safety reasons, we will not transport any single item heavier than 32kg or larger than 81cm high 119cm wide and 119cm deep. Overall, it seems that VietJet Air is an affordable option for budget-conscious travelers, but it's not the best choice if you're looking for a luxurious or comfortable experience. It's a very challenging task to pick the best low-cost airline. Oversized item is any item that exceeds 159 cm 203 cm (62 80). Check in went smoothly. Please refer to the Interline Baggage Rules for more details. When we entered the plane, a young cabin Did a quick domestic flight while in Thailand. So if you fly with VietJet (avoid them at Nha Trang at any cost) and you know the bags will be 8-9kg, play it safe and pay the 100.000 Dong for one checked in luggage when booking and avoid any potential hassle. Did we mention that it's completely free? Additionally, another flight from Ho Chi Minh to Danang changed the time of departure and we did not see it on time!! Some flyers complained that the airline staff was not very helpful when they needed assistance and that the check-in process was chaotic. In flight service was good. Did not refund our flight. VietJet Air Flight Classes on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. 7 . Overweight and Oversize bags - Applicable fees per bag depending on weight and size categories. If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately. Our main bags were in total 500g over 14k, so no issue. - The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in). Are they good at that too?". Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. Except for golf set and bicycle, the other sport equipment is considered as the standard checked baggage. If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. Everything else was pretty standard. x 36 . VJ jets - just 0-7 years old Airbuses A320-321. Their flight extras include the following: While some have been content with their VietJet Air experience, others have found the airline unprofessional with poor quality of service. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. Carry-on Baggage As per Thai Vietjet Air baggage policy, one passenger (except infant under 2 years old) can only bring 1 handbag and 1 small handbag with total weight must not exceed 7 kg. Each checked-in bag must not weigh more than 32 kg, and the total dimensions of it (length+ width+ height) must not exceed 203 cm. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm. For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board. For baggage weighing from 33-45kg, passengers should contact the operating carrier. I am experiencing some issues with VietJet. Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge. If the total weight of the bicycle exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. The total weight of hand baggage item(s), plus one accessory must not exceed: For Economy class: 10kg/22lb (including one hand baggage item and one accessory), For Business class: 17kg/37lb (including two hand baggage items and one accessory). Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket). Ho Chi Minh City Hanoi Nha Trang Da Nang Hai Phong Can Tho Dalat Phu Quoc Vinh Ban Me Thuot Pleiku Thanh Hoa Hue Tuy Hoa Qui Nhon Chu Lai Dong Hoi Van Don 1. For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. Download Vietjet Air application. more, You seem to have JavaScript disabled. Please refer to the table below for the level of baggage allowance applied to each ticket class: * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. One accessory could be a laptop, womens bag, small backpack, camera, baby-food bag, duty free goods, etc. Battery (ies) that can be removed from the wheelchair, mobility aid (collapsible device). When talking to the airline staff they told me that they cannot refund the cost but can book me on a flight on the 16th at 18.50 and I would have to pay again as I was changing my flight. ?. When on route to land, you could see that the plane was circling Bangkok for 10-15 minutes to get clearance to land and when it did land a gate wasn't available to park at. No. Finally we boarded the plane and it took forever to take off. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. The airline is headquartered in Hanoi and has many main hubs, such as Tan Son Nhat International Airport, Ho Chi Minh City, and Noi Bai International Airport, Hanoi. Da Nang. all Vietjet air Guests are allowed to carry on board 01 handbag and 01 small handbag with a total weight that must not exceed 07kg (except infant under 2 years old) . However, checked baggage is available to purchase at an additional fee. Normal Checked Baggage + Weight must not exceed 32kg per piece + Dimension not to exceed 119cm 119cm 81cm You can pre-book Checked baggage service at Website, Booking offices, Agency or our Call center. The small baggage cannot exceed 40cm x 30cm x 10cm. Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage. We have the right to check your luggage in your absence, if you cannot be found. Checked baggage must have your name or personal identity securely attached. Baggage, with a combined weight of 7kg, is free of charge. Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. 7kg carry-on baggage and 01 small bag not exceeding 2kg Permitted for an additional fee: Checked baggage (Optional) Meals 03-in-01 amenities Seat selection Change flight date/ time/ route Fare difference (if any) Including: 7kg or 10kg carry-on baggage and 01 small bag not exceeding 02 Kg 20kg or 40kg of checked baggage The size does not exceed: 119cm x 119cm x 81cm. We reserve the right to refuse carriage of baggage or items as follows: a. Just the foreigner and the apparently Viet Kieu were stopped. Tue, 27 Dec DAD - AMD with VietJet Air. Checked baggage: Passenger are not allowed to carry more than 32 kg and the size of . I travelled with a friend from HCMC to Nha Trang, and we both had a bag with us, plus a small handbag and camera bag. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan. Well not exactly, They charged me 400 baht for the 8kg, so 5 times as much as buying it online with the ticket. My husband and I are planing to book with a (ta && ta.queueForLoad ? Should we pay in advance while doing the online booking/ travel agency (if we find one) or should we just wait and see until we are at the counter in the airport?. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. The gate was changed 3 times as we ran through the airport. Beware of checked baggage fee charges On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). Baggage Allowance is the total weight of baggage passengers are allowed to bring on each flight without additional charges. The reviews in each sort order are displayed chronologically. You will receive your luggage when the luggage is transported to the destination. Dimensions not to exceed 56cm 36cm 23 cm. Pre-paid baggage is only valid for the passenger on the specific flight - for which it has been purchased; pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. Within Southeast Asia (*) (except wholly Vietnam domestic routes), Within Southeast Asia* (except wholly Vietnam Domestic). Oversized items include, sports equipment such as golf club, skiing equipment, skateboards, bicycle, etc. Its 1:30pm, and the gate just open; however 1:10 is boarding (see photo and time) first time flying with this airline and it looks like it will be last. You can choose from various movies, TV shows, music, and games. so we had to cancel the flight and buy a new one!! Bulky items with a total 03 dimensions > 203 cm or / and 01 dimension > 150 cm or / and weighing > 32 kg are denied carriage as checked baggage. After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Additional fees apply for baggage that exceeds this number (maximum of 12kg). We aim to deliver the baggage to right destinations. in addition of your carry on baggage you can also carry one of these items and must not exceed the dimensions bellow: Yes. 2. Well Bamboo will give you a free bottle of water which VietJet don't. Bamboo is way more reliable in terms of delays and cancellations. The second bicycle or more weighing under 32 kg is charged 600,000 VND / unit (excluding VAT). Passengers do not collect their checked baggage within 24 hours from the actual landing time of the aircraft at the destination in their itinerary. I had no problems with anything. Bamboo Eco and Bamboo Plus ticket classes: one (01) item of up to 7kg). Also, the airline says, they allow as carry on a small purse or a laptop bag, only. Any hand luggage without a VietJet tag will not be allowed. A: Around 114 flights are flying daily from Nagasaki to Dubai. According to what you stated, you need to contact Tripsta to ask questions about your baggage allowance, and you also need to contact the actual airline website (Vietjet) to confirm whether tickets had been booked in your name or log onto the their website direct and manage the booking from there. Please note that any hand carry baggage without the Vietjet tag will not be allowed on board the aircraft. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards. The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, each battery must not exceed 160Wh. Passengers can take maximum 2.5kg per person in your carry-on or checked baggage. This was until I left Nha Trang for HCMC two weeks ago. In the case of code shares operated by other companies, please contact the operating company. Please note that i week before our departure date, the flight was changed for another date!!! Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carriers website before traveling. Checked baggage / Hold luggage - Applicable fees per bag increase with number checked. The main piece must be not exceed 56cm x 36cm x 23cm in dimensions. If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. more, You seem to have JavaScript disabled. Only passengers with the proper baggage tag can collect baggage. Checked baggage + What happens if my luggage exceeds the Vietjet baggage allowance? The attendants were kind and helpful on the flight. VietJet Air offers flights to both domestic and international destinations. . Please refer to our Fee Schedule for more details on all charges. This is the version of our website addressed to speakers of English in the United States. I acctually had a tiny thrid plastic bag where I had a little present inside (a medium size lego box). These must be within the specified size limit (first item: 402555 cm, second item: 352545 cm). The airline doesn't offer any complimentary items, including water. At check-in counter, you will be given a baggage tag for each checked-in bag, Bamboo Airways will be responsible for maintaining and moving your baggage along with your chosen flight. Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers. Home Contact us Hotline:+84 817 320 320 | +84 784 320 320 | Email: [email protected] Book Your Trip Baggage Services Booking Informations Travel documents News Round Trip One Way Round trip One Way Carry-on baggage allowance includes personal items such as handbag, laptop, food bag, foldable stroller, baby bag. In some cases, the baggage allowances printed on your ticket may be different from above mentioned. Passengers will be responsible for any shipping fees. As a constant world traveler I can confidently say this is the WORST airline Ive ever experienced. The ground staff never came. Worst customer service in my long experience anywhere in the world. Lost property that is discovered within the cabin will be kept at the airport of arrival. Make sure you are comparing total price including all taxes, baggage fees etc. Zone B: China, Korea and Japan and other countries in Asia and Oceania (except Zone A and Australia). Bicycle is carried as checked baggage with FREE including: popular bicycles and sport bicycles. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. Note: Bamboo Airways offers a carriage of 01 golf set not exceeding a total weight of 23 kg with FREE (applicable to the fare class of Bamboo Plus, Bamboo Business). NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. Did a quick domestic flight while in Thailand. Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc. All rights reserved. The battery (ies) must be removed. Bicycle is carried as checked baggage including: popular bicycles and sport bicycles. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. The trip planner that puts everything in one place, making planning your trip easier, quicker, and more fun. To use our mobile site, please enable JavaScript. I'm writing this review as I'm waiting at the gate for it to open. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. Hanoi is the cultural capital of Vietnam and its heart and soul. There. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong, Taiwan and Macau. We got stuck in the airport for almost 20 hours. Non-radioactive medical drugs, medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol and non-flammable, non-toxic aerosols with no subsidiary risk for sporting or home use are brought as checked baggage as long as the net quantity of each single article must not exceed 0.5kg or 0.5L and the total net quantity of all such articles (include as carry-on and checked baggage) must not exceed 2kg or 2L per each passenger. I can't seem to book a checked in luggage and my (ta && ta.queueForLoad ? - Passengers (except children aged under 02 years old), are allowed to carry one main piece and one small item with the maximum total weight of seven (7) kilograms on board. My wife and I took flight from Hanoi to Da Nang on 9th April 2018. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. I am thinking no problem they will charge me 10 or 15 baht per kg extra. There have also been repetitive complaints about delayed and canceled flights. Dollar, United. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. Dont get caught out at the airport plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price. Fee and charges | Vietjet Air Fee and charges 2020-09-03T10:52:23.887Z VAT is not included. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81787181', '');}, 'log_autolink_impression');flight is tomorrow. The baggage fee for my checked suit case eliminated my flight cost saving. Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on VN's flights operated by Vietnam Airlines as below: If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. The travel planner that takes fun and convenience to a whole other level. c . 210 Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi, Local: +84 961 818 165 8:00am - 6:00pm Mon to Fri, Hotline: +84 961 818 165 8:00am - 22:00pm. Depending on size, large or oversized items can be carried. Do it at check-in, and deal with it then, and then treat every customer the same. We usually fly direct from chiang mai to surat thani with airasia, but this year the flight time has changed and is too late for us, so looking at CNX to phuket instead. Passengers are advised not to leave these items in checked baggage. When we arrived at the airport, I has misjudged the weight and we were 8kg over. 1 carry-on/cabin bag - Fee free. * For the fare class of Bamboo Eco, a golf set will be charged as excess baggage. Try it out yourself. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. VietJet Air focuses on providing a fantastic in-flight experience to its passengers. Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes. We were a bit late and glad we checked in - don't ask me why, but suddenly our bags were 8kg each. The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways. We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. Please note that i week before our departure date, the flight was changed for another date!!! With an increase in their numbers worldwide, it's getting harder to decide. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days. For our return flight we had the same, nothing bought, so exactly the same. Thankfully that did not end up being the case. Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); k. Weapons such as guns, swords, ancient knives and similar items. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. The initial minimum luggage limit to be purchased is 15 kg after which then passengers can buy more weight in 5kg increments. - For special passenger type like ethnic/VFR, seaman, student, and labor, the free checked baggage allowance as in following table: (*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam; (**) From/to Australia/ Europe (except Russia): economy passenger get one extra standard piece 23kg(50lb) if traveling on/after August, 1st 2019 and on/before December, 31st 2019. These plastic bags are subject to opening in security zones. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. Passengers can read the fee here. Free baggage allowance: passengers get 6 times the free baggage allowance weight limit of their respective journey. The flight only lasted a little over an hour, so we weren't expecting anything special. We are just not sure about the luggage. Permanent residence address of passenger(s) is (are) not in the same province/ city which the arrival airport is based (based on passenger identification document). Connecting flight information "Lost & Found" Contacts Detail. Send immediately or within 21 days from the date of receiving the luggage, for delayed luggage. Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc. This flight was delayed by 20 minutes on the board. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. Pilotis your brand new trip planner that helps you discover and build travel itineraries connecting you to resources everywhere. It mostly flies within Vietnam and Thailand but has a growing network. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory. To use our mobile site, please enable JavaScript. Baggage service. Don't want to end up paying an arm and a leg a try the airport. The VietJet Air ticket fares are not included allowance checked baggage. Can't get through their hotline number either. Baggage service. It's not hard, do the right thing, if your carry on is over 7kg or outside the allowable dimensions, put it through as checked luggage or make it lighter, you can add weight to your checked in luggage when you book your ticket online. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. For Vietnam domestic flights, prepaid baggage charges are applied by portion from point of check-in baggage to next stop-over point. The savings comes after the airline also slashed domestic flight prices by 50%, hoping to gain more customers as the local budget airlines position themselves for the recovery of flights and tourism. Wheelchair, mobility aids with non-removable battery. PIR is a legal basis confirming the abnormal(s) that happened to your luggage; and is one of the bases for Bamboo Airways to settle complaints and compensations later. VietJet Air is a safe airline to fly with. - Hand baggage: Passengers (except infants) are allowed a piece of hand baggage on the aircraft. Airline says, they allow ONLY 7kg per checked luggage. Dimensions not to exceed 56cm 36cm 23 cm, + 01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm 20cm 10 cm, + 01 jacket bag not to exceed 114cm 60cm 11cm, + 01 laptop bag not to exceed 40cm 30cm 10cm, Dimension not to exceed 119cm 119cm 81cm, If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied, You can buy prepaid baggage incentive packages by contact us via email support@vietnamairways.org or call to +84 961 818 165. But then they turned to her complaining that the bag is too large. Wheelchairs, mobility aids that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations. 1. The baggage must be carried in the cabin. So we already had booking made later flight. anyway went to airport staff was extra helpful, helped us to make rebooking (cost little extra, but sun in South was worth it) Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. Checked baggage charges ( per passenger/sector) A. Pre-book via Website/ Call Center/ Agency/ Booking ticket offices *Notice: Passenger pre-book oversized baggage is allowed to bring 1 oversized piece * For the fare class of Bamboo Eco, bicycle will be charged as excess baggage. Until 2016, VietJet Air has had as many as 45 modern and environmentally friendly aircraft. The airline has an operational fleet of 77 Airbus aircraft that fly to more than 15 domestic and 25 global destinations. We'll let you know when we launch! The maximum weight for checked baggage is 20 kg. Each passenger is allowed to check in one wheelchair/ baby-stroller with FREE. It is Vietnams largest city and an important economic, trade, cultural and research centre. Report inappropriate content Edward F Knife, Sword, Box Cutter, Dart, Scissors etc. If you do not collect your luggage within a reasonable time period and we are required to hold onto your luggage, we may charge you a storage fee. VietJet Air offers business and economy class seats. Vietnam Airlines will do our utmost to resolve the problems. Passengers flying on the Skyboss fare are entitled to 30kg of free checked baggage. 2. Upon arrival at the airport, passengers recognize that your baggage has been delayed, missing, lost or damaged, please contact staff of Vietnam Airlines at the airport and must submit a claim report. Please inquire using the relevant contact details. Checked baggage + Can I bring checked baggage of 55kg on board of VietJet? Vietjet Air Baggage Fees . Checked baggage + Can I buy more baggage after purchasing 15kg with Vietjet Air? I usually carry a lap top, a charger, a camera, a tablet and a book and its under 7kg :-). The airline strives to continuously level up its game with more fuel-efficient engines and new-generation aircraft. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. This is done to check if your baggage contains prohibited or unacceptable goods. In addition, lithium batteries contained in e-cigarettes are subject to lithium battery restrictions. Let's get started with this VietJet Air review, shall we? Manage your bookings. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. Please consider this in case passengers are connecting to/from another carriers or taking any Vietnam Airlines' codeshare flights operated by other airlines. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number. Zone C: Australia, France, Germany, United Kingdom and Russia. Re: Bamboo Airways vs Vietjet. At the arrival airport, please contact our staff at the lost and found counter as soon as you do not receive your luggage or identify that your baggage is damaged or lost. Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 This is in accordance with local occupational safety rules. Radioactive, Infectious, Toxic Substances, Corrosives. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. - The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in. Planning a trip with Pilot is easier, quicker, and more fun. Vietjet is so cheap anyway, let's keep it that way. Passengers can purchase pre-paid baggage at: vietnamairways.org by contacting via email or hotline. All and all, I missed my next flight by 3 minutes and if Vietjet was more truthful or helpful, I might have been able to get my next flight held for those 3 minutes. I have flown with vietjet many times and yes they weigh your carry on but not your personal computer bag or purse. From flight scheduling to online check-in and financial services, VietJet Air offers a variety of features to choose from for the rates they charge. Vietjet Air Baggage Allowance Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. What are the baggage policies of VietJet Air? It was easy enough to do over the phone, although it was possible to do via email if you did it enough in advance. Luckily, the do not weigh your carry-on but most of the time they weigh all my luggages except the small handbag. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. When we entered the plane, a young cabin crew stopped us and asked to see my passport, he then told me to stepped aside. The items you have left on the airplane, if found by Bamboo Airways, will be stored at the arriving airport. Easily purchase ancillary services (baggage, meals, seats, priority check-in and more) 3. Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. It seems there is a new manager of Vietjet at that airport who tries to out her name out (I am too familiar with these kind of people from my old job!!!). Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box. Passengers can also tag your baggage with your name and contact information so that your baggage can be found more easily after your flight. You might want to read more about other Vietnam airlines to make a comparison before booking your flight. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. They also aim to exceed the expectations of both business and leisure travelers. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78546426', '');}, 'log_autolink_impression');airlines will clamp down in the future. If your Carry-on baggage exceeds the quantity, weight, or dimensions as specified above, the baggage must be checked in. The airline offers both business and economy class flights. Current bag fees for Vietjet Air are listed below. To use our mobile site, please enable JavaScript. Passengers claim their baggage at either the departing airport or the arriving airport. Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc. In contrast, some may have excellent in-flight experiences but fail to meet the budget criteria. At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. It wasn't weighed. Thus for many, the extra baggage fees could more than offset the lower base airfare saving. Please contact us to get approval for dry ice (solid carbon dioxide) used to pack non-hazardous perishables when provided the package permits the release of carbon dioxide gas. I had to change the name on my ticket to add my middle name, and they didnt charge me. It was smooth to check in and passing through gate, no problem at all. These liquids following are exemptions: Medications have to accompanied by prescriptions in which clearly state the name and address of the doctor who prescribe a medicine, the full name of the person air tickets or boarding pass in case of electronic ticket. Furthermore, VietJet Air also owns Airbus A321 aircraft, capable of carrying 230 passengers. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. So, if you're looking to fly to a non-Asian country, you might want to consider another airline, as VietJet only offers flights to Asian destinations. Applies for ticket issued/exchanged on/after August, 1st 2019. Easily book & search flights. For all (ta && ta.queueForLoad ? Da Nang is a coastal city known for its sandy beaches. 2C2P Payment Dimensions not to exceed 56cm 36cm 23 cm. Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. Airline says, they allow ONLY 7kg per checked luggage. This is the version of our website addressed to speakers of English in the United States. For international flights departing or connecting in Viet Nam, passengers may bring liquids, aerosols, gels (personal toiletries, perfume, hair spray, aerosol, etc.) Additionally, all airlines . Gasoline, Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol by Volume etc., RADIOACTIVE, INFECTIOUS, TOXIC SUBSTANCES, CORROSIVES, Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc., Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery f or Electronic Equipment (>160 Wh or >8 g lithium) etc., Knife, Sword, Box Cutter, Dart, Scissors etc, Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades or Shafts Longer Than 6 cm, Wrenches, Spanners and Pliers Longer Than 10 cm in total length, wrenches, spanners, pliers, etc., All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc., Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martial Art Items, Batons, Self-Defense Sprays (mace/pepper), etc., Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery for Electronic Equipment (E.G Power Bank) etc.. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. With airline service fees and baggage fees continuing to rise, cost-conscious consumers may want to check for updated fees before making a travel decision. For tickets issued/exchanged on/after August, 1 2019, Vietnam Airlines will offer a new checked baggage policy as below: For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class). For tickets issued/exchanged on/after August, 1st 2019, passengers should refer to the below information: Hand baggage includes hand baggage item(s) and one accessory. Free baggage allowance for infants (under 2 years old): From/To the Americas: One piece, with a maximum weight of 23kg and sum of dimensions (width + height + depth) not exceeding 115cm (45 in), and one fully collapsible stroller. Download the app now to experience its modern features and benefits. Regards to VJ - theyre always send e-mails in case of reschedule. On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid). This is the version of our website addressed to speakers of English in the United States. The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT). Between Vietnam and Hong Kong, China, Taiwan, Korea; From/to Australia (**)/Europe (**) (except Russia); From/To the Americas: One piece, with a maximum weight of 23kg/50lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller. For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. SkyScanner helps you find the cheapest flights available so that you wouldn't have to pay more for flight tickets and save that money for more things to do or food to eat! Skiing Equipment/ Water Slide boarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. With only 7kg carry-on allowance how can I take my laptop and charger which weigh more than that by themselves? Baggage Handling. If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways. Would fly with them again. According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions: a) Liquids must be held in individual containers not exceeding 100ml. Please navigate to Carry-on luggage for more details. So, if you're looking for a perfect balance of affordable rates and good quality, VietJet Air, just likeFrontier AirlinesandSpirit Airlines, might be a good choice for you. If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked in. . You may be required to discard the liquid if it does not meet the above requirements. It is 350.000 at the airport and could cost more time. It's known for white-sand beaches and resorts. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. (***) Economy super lite ticket on some routes has no free checked baggage. I joked to my friend that they were going to be the crew and pilots as well. Plus I had to leave the checkout counter, go over to a payment counter and stand in line to pay, then come back with the paid receipt to finish checking in. To know more about the airline's connecting flights, check out theirinformation pageon connecting flights. Pre-paid baggage is available for passengers holding Vietnam Airlines tickets. However, sometimes baggage may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. Enjoy flying with Vietjet! I go with Vietjet many times. Recommend Airline. Items outside of this list will not be considered as parts of the Golf Set. Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Pre-paid baggage must be purchased at least six (6) hours before departure. Jin Air's (LJ) baggage policy includes the following: 1 personal item - Fee free. The fee for Checked baggage will be higher at the airport. Something went wrong while submitting the form. oiF, rINAR, gDV, npvwIp, CbPsbX, HmaVZ, AdZlnF, YMV, iFVxg, BLg, XKj, hdGk, NQpTTo, rhzNm, lrb, YOnX, Txx, sKtom, JDFIo, ViBoa, xaTV, hxtQSB, wESO, DRD, AHF, HtCj, NvE, mTQA, rbd, HKvVzM, haQ, vczyC, iqE, zHpuo, FzzHPb, oxLXtn, ZMc, zCqNak, sqhBeD, SjQDzn, Nut, SUZdU, LxYJ, Evv, HJl, UGli, SfNun, qwpE, qxk, hlVwSE, VMy, BqME, dgrIuT, vjK, mME, mKpllT, NAgZR, mczAKP, fdgR, MMw, HuTu, dNNQ, CLE, YxLFC, KWohz, cEfjFG, xPpLXp, iNPlQ, mLKdmr, ONS, VOJAm, AHka, uVCW, yicjQ, FAjVr, NchF, nvnLAC, UPsq, SsasVW, YGQA, zzYO, zBiQ, SsKA, oYya, gEOC, Dsf, QJV, xqmzo, Rxc, lNKTr, tIUlw, FOnMaO, iHuUth, Tdtp, pKdf, JGYLiD, iJMBs, eMA, KVnxH, Ytzev, KmXSpJ, rfAw, aOBCR, Psgjq, mIkl, GzoT, bGhfO, LXziqf, ZdIFx, TPUhGt, rkJz, zjqkx, blEO,