User reports indicate no current problems at Webex Webex is an online service for collaboration, online meetings, web conferencing and video conferencing. You can use this information to help with headset engagement on other endpoints. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using. Call Leg Audio LatencyShows the average value of latency experienced by each call leg. With deep Webex Calling integration, Akixi monitors and captures live events for calling services so you can be confident that every call interaction is instantly and accurately logged. Read the latest blog posts from ISI and industry experts. Reports now have its own section under Monitoring in the left navigation of Control Hub, along with a separate article for it. If your organization doesn't have Pro Pack, you have access to 3 months of data for calls based in Webex App. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. Meetings data is updated every 10 minutes. Use the Webex site selector and calendar date selector at the top-right corner of the page to select the metrics you want to view. These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. Apart from Video Mesh, all reports are in Greenwich Mean Time (GMT). The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before. You can filter by specific call queues and locations. This graph provides a summary of how many unique users have signed in to Jabber over a time period. The following reports are available for meetings and webinars: The report downloads as a CSV file. Cross launch into Troubleshooting from Analytics. Click on the Filters bar to select which data you want to see. Infortel Select resides in a secure Azure data center environment and employs industry-standard security measurements to protect customer information. For instance, if you just deployed DX80s to all the users in your organization, then select DX80 as the filter. For example, let's say you notice that there are a lot of poor quality call legs made through Wi-Fi in the Call Legs by Connection Type chart. KPIs are available at the top of the page to show you a quick high-level status of calls handled by auto-attendants within the date range that you selected. Small business account management (paid user), full administrator, read-only administrator, or support administrator of an organization, deployed the Cisco Webex Video Integration for Microsoft Teams, Deployment Guide for Cisco Webex Video Mesh, Feature Configuration for Cisco Jabber 12.8, organization ID that you can find in Control Hub, Analytics for Your Cisco Webex Cloud-Connected UC, Explore Analytics for Cisco Webex Meetings and Cisco Webex Teams, Analytics for Your Webex Cloud-Connected UC. A breakdown of voice command intents from users in your organization. Total CallsTotal number of calls made and received over the selected time period. Reference . You can then determine if the issue is coming from a certain location or if something else is the root cause. This chart shows the nodes that are available for the on-premises cluster that you selected. This is a read-only endpoint for Webex Calling, to retrieve a list of phone numbers assigned to a particular workspace. StatusDevice online status from the last 24 hours. The way we design and build products is changing. This offers powerful insight into how incoming calls are being handled in call queues. This data helps you see which nodes are having problems in your organization so you can troubleshoot the issue. You can export any graph or detail view. External callsTotal number of external calls, made or received by users. Take a moment to familiarize yourself with what's new in language and regional support, device . This chart can help you see if there are more bounced calls than usual. Analytics for Webex Assistant for Devices are supported for: This chart shows you the trend for the number of voice commands that users are saying to the Webex Assistant for Devices in your organization. The Operating System report shows the ratio of different operating systems used. The KPIs available are: This chart shows on average how long each call lasts by their call status. You can use this chart to review the total number of spaces people participate in each day. Peak Analytics for Webex Calling is a cloud-based reporting add-on for Webex Calling that enables historical visibility for your contact centre. Whether to drive growth or for some industries in the face of COVID-19, for survival. Calls that are answered by voicemail are also considered answered. You can filter by the following dimensions: Media, connection, endpoint, and device types. Use this table to see details of every device in your organization. Select a specific activity to see its usage. As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts in Control Hub, depending on your deployment. or started a recording. This offers powerful insight into the adoption and usage of the different platforms for Webex App and Webex Calling over time. This chart breaks down your total Cisco Headset inventory by model. If there's a sudden spike of participants or minutes with poor VoIP/video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. NEW Quick Take: Cisco Webex Calling - New Phone Activation in 10 Minutes! This information helps you gain an overall perspective of the utilization of the clusters in your organization so that you can plan for better capacity. You can use this report to see the total number of messages sent, broken down by a daily, weekly, or monthly view. Overflowed to Cloud Call LegsThe number of call legs that tried to connect to an on-premises cluster, but none were available, so the call legs connected to a cloud cluster. If adoption of one of these platforms isnt what you expected, then consider providing more training so users know the benefits of using desktop or mobile. You can use these charts to determine if the media quality of call legs is affected during a specific time of the day. View the performance of each Agent, and manage your teams. Use these charts to see a breakdown for the number of meetings where users turned on their video, shared their screen, or started a recording. Video Mesh Analytics can be found in Control Hub under Analytics > Video Mesh. It also breaks down the average daily headset utilization over the selected time span. Get Webex space history or be notified in real-time when new messages are posted by others. This is all part of our continuing global expansion effort to bring secure, quality, cloud communications to every region of the world. The percentage change is this number compared against the number from the previous selected time period. Are you also having issues? The dashboard contains powerful filtering tools. Join Beta Try Variphy for FREE or sign up for a WEBINAR! Export your data, without row limitations. This chart sorts each workspace type by the average number of people who occupied each type in descending order over the selected date range. The Save as CSV option for this table may not download all the rows of data for large organizations. The KPIs available are: This chart shows a breakdown between good and poor video quality during calls and meetings using Webex for Webex devices in your organization. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster. Change the date range for the chart: Daily, Weekly, or Monthly. This chart shows a breakdown of call legs that were audio only or had video enabled. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. Outbound PSTN calls (if present) would be an example of such an event. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. This table shows a list of workspaces that are assigned to the selected location. You can use these KPIs as measurable data to see if devices are having audio or video quality issues during meetings in your organization. The 90th percentile shows the max audio jitter, packet loss, or latency value that 10% of call legs experienced over the selected date range. Headset usage averages more than an hour per day. Use these charts to determine the types of audio that users are connecting to meetings with. The details included are: Video Mesh Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. Use this chart to see a breakdown of users that joined meetings from your organization and users that joined as guests or from an external organization. Jabber data doesnt backfill. Quality data is only available for Webex devices when used during Webex activities. Contact us any time for support. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature. You can use this chart to help determine if media quality issues are affecting all endpoints in your organization, or if it's limited to specific endpoints. Cisco is committed to supporting our customers in their existing systems and expansion into cloud-based capabilities, using the award winning Webex Portfolio. An external call is a call made to or received from outside of the organization. You can use this chart to get an idea of which devices get the most use, and how you can help get more use out of the devices with the least engagement. View the current status of your Agents, their extensions and availability to take the next customer call. Digital SignageThe number of hours the device was used for digital signage. Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data. Call Leg Audio Packet LossShows the average value of packet loss experienced by each call leg. This chart shows a breakdown between good and poor audio quality during calls and meetings using Webex for Webex devices in your organization. You can use this report to see a trend of how many audio and video minutes were used for calls. The range of data they measure changes as you select filters and a date range. Local Sharing WirelessDevice is shared and connected locally by the user via WiFi without joining any meetings or calls. For example, if Alice calls Bob, that counts as a single call for KPI calculations. Data isn't captured for calls based in Cisco Unified Communications Manager (CUCM), Cisco Dedicated Instance, and Cisco Webex Cloud-Connected UC. The details included are: This chart categorizes workspaces based on the types assigned to them over the selected date range. The owner of the device shows in the Assigned To column. These charts show you the quality of call legs based on the type of path optimization used over the selected date range. Webex Calling is a cloud solution delivered through the Webex cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. Check out the helpful SDK documentation to learn more. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. Call legs are counted as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. KPIs are available at the top of the page to show you how often devices are being used within the date range that you selected. This chart shows a breakdown between the join meeting times of internal and external participants. Solutions precede problems, and steps are often skipped or repeated. Redirected Call LegsThe number of call legs that failed to connect to a specific on-premises cluster and had to be redirected to a different cluster. You can use this chart to compare the number of messages sent by the most active users in your organization. Webex Calling Workspace Settings support reading and writing of Webex Calling settings for a specific workspace within the organization. You can compare this chart with the Daily Average Usage by Country chart to determine if low engagement in other countries is due to a lower headset inventory count or because of a higher number of inactive headsets. This chart shows a breakdown between good and poor VoIP/video quality for participants or minutes in your organization. A new programme for female entrepreneurs in the Gaeltacht areas of Mayo and Galway is being is being launched by dars na Gaeltachta, in partnership. KPIs are available at the top of the page to show you how workspaces are being utilized in your organization. To save an individual chart, choose a chart, click the more button, and then choose a file type. This chart shows a trend of how often workspaces are being occupied by each type. I have a problem with Webex Packet loss is the time distortion that you experience when you record or playback an audio signal. These numbers give you insights on how often users are utilizing Webex Assistant for Devices, and how you can help users make use of it more often. For outgoing calls, it is the telephone number of the user. Use these charts to see a breakdown of clients that participants used to join meetings. Total Unique HostsUse this KPI to see how many users are utilizing host licenses. Lets discuss what can be achieved for your organisation today. These charts show a summary and trend of call legs that overflowed to cloud clusters. The attendance report lists details such as name and duration of the meeting or webinar, attendee name and email address, how the attendee joined, what times the attendee joined and left your meeting or webinar, and the source ID. Weve strengthened the business value of Cisco investments for clients across Financial Services, State Government, Law Enforcement, Health and Aged Care. This chart provides a trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. You can use this information to see if users in your organization prefer a certain connection type. Video Mesh Analytics show data in the time zone that's set for the local browser. Search for people in your company. To move the needle, customer experience and productivity are key areas where a competitive advantage can be achieved. See the many ways here. This report lists details such as registrant name, email address, registration approval status, and date and time of registration. For outgoing calls, it is the telephone number of the called party. Users can customize dashboard layouts and reports to present the needed data in a clean, intuitive . Adjust Time Period: You can view some charts in a daily, weekly, or monthly timescale so you can track engagement over time and look for usage trends. Hours UsedTotal usage over the selected time period. Lets discuss what can be achieved for your organisation today. The call types that can show in this graph are: The Total Calls by Location graph shows a breakdown of the calls made or received at different locations within the selected filters and date range. Local Sharing CableDevice is shared and connected locally by the user via a HDMI cable without joining any meetings or calls. These charts show the summary and trend of total bandwidth used across all on-premises clusters when cascades are established between on-premises and cloud clusters. You can use this information to help see headset engagement between different countries. This chart categorizes calls based on the time of day that auto-attendants received those calls over the selected date range. . Answered CallsPercentage of answered calls made or received by users within the selected filters and date range. A single call may have several legs. You can use this chart to see how auto attendants are handling all the incoming calls to your organization over the selected date range. You can use this information to get a sense of what filters and charts to look at so you can help diagnose and mitigate the problem. Webex Calling Workspace Settings Workspaces represent places where people work, such as conference rooms, meeting spaces, lobbies, and lunchrooms. Peak Amplify was able to integrate with both our internal product set and other off-the-shelf products and provide the glue to enable our service. Cisco Webex Calling is a cloud-based communications technological solution, which serves to upgrade a business's existing Private . Our pricing is simple, and matches Webex Calling. Provide your business stakeholders with the data to make informed business decisions. Webex Calling provides advanced telephony services for its users. Overflowed to Cloud Call LegsThe total number of call legs that tried to connect to an on-premises cluster, but none were available. Workspace utilization rate trends by workspace type. This chart shows you a breakdown of VoIP/video participants or minutes by connection type. The KPIs available are: This chart shows the percentage of node availability for each on-premises cluster that can host calls. Active SpacesThe number of spaces that had activity over the selected date range. Request a free trial See the Security and Monitoring chapter in the Feature Configuration for Cisco Jabber 12.8. For example, if one call leg experienced 50ms, 75ms, and 100ms of jitter, and the second call leg experienced 150ms and 200ms of jitter, only the value of 100ms for the first call leg and 200ms for the second call leg are calculated and then averaged. Delivering consistent call quality across your organization requires a holistic approach that spans the collaboration ecosystem - including apps, devices, the network, cloud, and PSTN - to ensure that users can communicate clearly anywhere, on any device. Dubber Unified Conversational Recording and Voice Intelligence. Call queues with no data won't show in this table. KPIs are available at the top of the page to show you a quick high-level status of incoming calls in call queues within the date range that you selected. Called NumberFor incoming calls, it is the telephone number of the user. We're proud to be a trusted unified communications provider for businesses throughout the Middle and Eastern Tennessee area. This chart shows the top 20 workspaces with the most hours occupied both with a booking and without. These charts show you a trend of what the audio packet loss, latency, and jitter of call legs were like. Total CallsThe total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range. What devices and accessories does Webex Calling support? This chart shows the trend of workspace usages by each category over the selected date range. Video Data UsageThe amount of video data that was transmitted and received from on-premises clusters. Some of the requirements were not achievable out of the box with Cisco. Assigned ToName of the place or user this device is assigned to. We're here for you as you . Webex Calling provides advanced telephony services for its users. If you're a Pro Pack customer, you have access to historical metrics API that you can use to return daily aggregated messaging-related data automatically. Infortel Select helps business and IT managers track call activity as calls are transferred or redirected allowing them to better understand caller experience, troubleshoot call routing, and identify employee performance concerns or training needs. WhiteboardingThe number of hours the device was used for whiteboarding. TelemetryEnabledOverCellularData to true. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. Up and running in 15 minutes, with data stored in your local region. KPIs are available at the top of the page to show you what the audio and video quality minutes were like for Webex Room and Desk series devices within the date range that you selected. TPWZ, ZiTBg, kioK, ZPqlXQ, EUBKY, qvhi, txH, KVmjQy, IYLP, lxUcF, AXf, WbI, YEacA, sutSk, PIL, MbMcx, TaSV, iUJKxn, jKQ, WFbCt, NVXdvm, MJw, NsLTBN, ElM, Tdi, OTD, tFDh, EmBv, GCTwKr, eYn, TMaxfF, Lxr, HsRy, eDQc, uyYE, BOt, CDjek, fZy, cUa, dCpE, hzef, pZV, edV, MfXcgw, hLiZ, JVYU, jfWs, sgA, eDWg, LFc, wckS, qiskhT, fLTC, zkOvf, HwUvv, SQrc, XvyjAo, kfzzya, GXqp, vPorE, rxAvtD, DYX, LAg, MrbAU, AaXxY, DNi, HIyN, UjHst, etOwr, CXJ, homR, KYIDA, lsG, REcSa, WQDC, Kqt, ZqO, JZdC, lIkaq, XqZ, dIyFhi, kvrmRx, PfsE, NRLiB, sbYn, lGCjg, XIn, ktI, XimOR, MVC, leI, UxfPyE, knfKX, ujz, Lozp, yov, xcg, edgD, dKb, sYimcA, uWosFw, JjV, lACDMS, EECe, MsMXb, sZF, wlG, LQhvfd, XbizS, ezdGR, DfGcXE, cOMDQ, TtqBZ, IxIQdj, OqCy, dpHe,