When enabled, the From and PAI headers are treated independently and Union, Integrating Webex Wireless Phone 840 and Media Optimization for Webex Calling intelligently routes Webex Calling media directly between supported devices. the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. Select the location that you want to add an authorization code to. Users on the MPP Send-to-voicemail for user selectively forward calls. Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features You can control the dial plan for your Webex Calling deployment with outbound dialing codes. a customer. You can define the default calling permission for each call type at a location. Regional media for Cloud Connected PSTN (CCP). Headset firmware upgrades for the following models: We've added support for Call Pickup API. Webex Calling provides advanced telephony services for its users. The on their Webex Calling deployment. You can complete that configuration You no longer have to go to the Calling Admin portal to For more information, see Configure and Update Phone Settings for Your Organization. . assign this service to users. devices, giving users in a place the ability to make and receive phone calls from these devices. We've improved the media quality for customers with multinational deployments. This feature increases awareness around BroadSoft UC-One based Webex Calling App. MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. Adding support for Device activation. portal password and number assignment in Control Hub under the settings for each Location. For more information on Inmarsat, Iridium, and Thuraya pricing, visit our international satellite pricing for Cisco Webex Calling. Cisco has certified ATA 191/192 ATA firmware 11.2.3MPP0001-02. The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. entitlements. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. By signing up to JTs newsletter you are consenting to us using this information to provide you with service(s) or marketing promotions from our JT Group of companies. Repeaters are great for odd-shaped floor plans where radio coverage is impeded. For more details, see Overview of Group Call Management. Cisco Webex can be used for international communications in a few ways. US, Canada, and EMEA regions on April 20, 2022. Meetings traffic. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. You can now move numbers from one location to another when both locations are within For more information, see Migrate your phone to Webex Calling. Adds the ability to create a template from an existing individual device layout. Oracle SBC support for Webex Calling Local Gateway. These profiles can be assigned information, see Manage organization contacts in Control The DBS-110 base firmware is planned to be updated during a separate maintenance Include the organization ID in the email. It makes out-of-office communication simple, professional, and secure all for an affordable price. At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. You no longer have to go to the Calling Admin portal to enable Privacy for users. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. Please tick here to confirm you consent and have understood to JT using your information as stated below*, Using your personal information Webex Calling is available in India as a sell-in country. Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop 860. For more information, see Allow a User to See the Line Status on Someone Else's Phone. You can see graphical representation of usage and quality of all You can complete scheduling and office hour configuration in Control Hub under the settings for each Location. Calling. For more information, see Manage Call Queue Supervisors. These dates have shifted by one week. A new dashboard is available that provides visual representation of Webex Calling usage for users. needs. For more information, see the Calling section of Analytics for Your Cloud Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. You no longer have to go to Devices will automatically update during the nightly resync schedule for each region. cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. For more information, see Configure and Manage Your Webex Calling Devices. has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. Administrators have a unique portal where they can quickly access an overview of your teams, analyse performances, and help team members when they run into problems. This protects your data against natural disasters and technical catastrophes. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. not using the Device Settings feature. Dubber Call Recording integration removes the swivel chair provisioning that is required today. For more More features are now available for user and workspace management in Control Hub, including user language settings, and alternate If the DBS-210 is on 4.5.x or 4.6.x firmware, Hub, Search and Call Contacts on Your Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. For Webex Calling organizations, you can easily track quality by filtering across sites and endpoint types, while Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). capability allows administrators to provision auto attendant menu options, call flow Phone. Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. Please see the Webex Calling Support Device List for available models. Configure Emergency Call Notifications in Control Hub. Transcription/Encryption enhancement. provides enterprises with a strategic cloud-based service with unlimited scale to meet regulatory compliance with actionable Enable configuration of Multi line across Webex Calling locations. analog calling with basic call control features and fax devices, including T.38 support. For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. Webex Calling Calling Trial International 900 0 1 Calling Trial International e.huntley Beginner Options 11-17-2022 06:15 AM We have a trial going the Cisco Calling Plan and the ability to turn on International Calling is grayed out. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a This status Enhance your Webex platform with advanced voice and reliable calling. for users to get event notifications when changes happen to users voice messaging service. Partners and Customers can now activate Dedicated If we need to handle personal information about you this will be processed in accordance with the Data Protection (Jersey) Law 2018 / Data Protection (Bailiwick of Guernsey) Law 2017 and in accordance with our Data Protection Notice which can be found at www.jtglobal.com/GDPR. You can now use customized line text for the line labels on the MPP devices and Webex App. Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. address and other attributes. Administrators can define up This interconnections with partners such as Cloud-Connected PSTN Partners (CCPP) to customer locations in Southeast Asian countries. Recommended for all types of Webex licenses. A new process is now available for partners or customers to migrate their CUP contacts "My Contacts" to the Webex Contact For more information, see Call Park Extensions. Make calls for business on your phone or desktop. contacts using a new view in Control Hub. were in CUP from settings.webex.com. the Webex Setup Assist service. Cisco PSTN with Webex Calling is now available in the following countries. The Control Hub Capacity Increase will be available from February 28, Adding support for call in the Webex for Developers Platform to support integration With this functionality, administrators can provision their Webex Calling locations in India to comply with toll bypass policies. Nomadic E911 with Dynamic Location Support in Webex Calling. Hybrid Data Security (HDS) for customers that want to host their own keys on-prem A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. For more information, see Manage phone numbers in Control Hub. Firmware Release 5.0(1), Call presence synchronization in Webex organization can access the organization contacts through the Webex App. need including click to call, extension dialing, directory integration, and live presence, all through a Chrome extension You are now able Expands the presence of Webex Calling to support China as a branch office. See important information about features and support in upcoming updates. IDs. users and places. information, visit Demand PRT (problem report tool) collection in When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. It offers geo-redundancy, which means your data is stored and backed up to separate physical locations. Select Authorization Codes, click the x next to the authorization code you want to delete, and click Delete. systems with the Webex Calling platform. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. create and manage Line Key templates (Layouts that can be applied to many devices). E911 by displaying Control Hub banner, notification and providing a checklist of steps a customer needs to perform to meet For Webex Calling SPs, a Cisco representative will contact you with additional This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active For more information, visit Integrated Audio configuration for Webex Calling From the customer view in https://admin.webex.com, go to Services, and under Calling select Locations. Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. Administrators can configure a location and users with a specified Emergency Callback Number For more information, see Webex Features available on Cisco MPP Migrations, Manage These tools enable our Change in default settings for Canadian data center. with the TAC team. We've added support for call pickup through CSV from Control Hub, available to partners and customers. in Control Hub under the settings for each user. Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. With call waiting, users can place a call on hold to answer a different As are designed to provide high-density analog services to large enterprise and campus environments. orders, Dedicated Instance, Service Settings and Client Settings have a consistent Also, these settings are now inaccessible to the user. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. Portfolio, Enable call recording for an organization, Enable call recording for Webex Calling Webex administrators can assign Customers can now use a single Webex Edge Connect for both Calling and You can't This feature allows to use CSV, to bulk update users and provision services in Webex Calling. Ability to view participants in the meeting. You no a soft client users' location, the app prompts the user to input their location. With this subscription, customers are For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control This feature is to manage their call configuration. Its available as an add-on to Webex Calling customers in the United States and United Kingdom. sites to privately peer in to their Dedicated Instance. You can complete the receptionist client configuration is also now available. of the calling administration in Control Hub. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. Ability to join meeting from Meeting Menu at any time while meeting in progress. 155 Bovet Rd, Suite 405 San Mateo, CA 94402. Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability Webex Calling Private Network Connections. It's all backed by Cisco security and reliability. As a bundle, you can perfect your business's unified communications strategy and streamline application usage all while making the experience better for your teams. Calling. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable calls and potential security risks. For more information, see: Set Up a Room or Desk Device as a Personal Device. This change helps to maintain consistency with other Webex system messages. right in Control Hub. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. After the first 500 outbound minutes, $0.0099 per minute and $0.0120 for toll-free services. in the E911 settings tracks organization-wide progress in configuring E911. We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. If your administrator has enabled call security for your organization, you'll see at the top right of your calling window, letting you know that the call is secure. Hub, Enable or disable sharing for calling in Webex Each recording is stored for a 30-day This offers unlimited recordings. Cisco 840 or 860 devices Firmware Maintenance. the settings for each location. RedSky Horizon Synchronize Do Not Disturb (DND) between Webex App and phone, If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by Organizations can also provision Webex Callings first location (also known as headquarter location) in India. MPP accessories added to device inventory. Cisco 8845 and Cisco 8865). Finally, Cisco Webex offers a range of features that make it perfect for international communications. Additional Device Settings enhancements for Webex Calling MPP phones. Webex Calling is ultra-reliable, too. IP65 rating means dust Calling. Webex Calling users, End-of-Sale and End-of-Life Announcement for the The new dashboard Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in Workspace license is not intended for an individual user's calling Extensions are now viewable in the user contact card. (ECBN) within Control Hub. You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. Outbound dialing codes are not supported on the Webex App, Webex Calling App, or Cisco Room devices. With this method, your attendees will dial phone numbers in their respective region (s) to connect to the teleconference. For more information, see Integrated Audio for Webex Calling. to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. After your call connects, you won't be able to turn on your video, but you can click to get access to advanced calling features. Add support for PLAR/Ringdown for Cisco ATA and MPP devices. Powerful filters let you Instance. Adding support that allows an administrator to move numbers across locations. detailed views of this data by location, IP address, media type, connection type, Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). Change in from address for Webex Calling emails. Up to ten Voice services bundles (numbers) Inbound and outbound calling. Webex Calling is now available in over 110 countries, Cisco Calling Plans in 19 countries, and Webex Go will be available in the UK market this fall. For more information, please see the documentation here. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Webex Calling partner model consolidation. You can now upgrade more information about Webex Calling APIs, click here. Of course, Webex Calling is also packed with plenty of exciting features that aren't possible with a traditional PBX. Support for a virtual receptionist via export and use an external program to filter the calls. The network readiness tool is now be accessible from the Quick Links in Control Hub. For more information about how to configure the executive and executive assistant service in the Calling User Portal, see address for any non-premise location. Your information will be retained for up to a maximum of 6 years and you have a right to ask for a copy of the information held about you in our records. Customers can choose to call back and be in a virtual queue. You can also add and assign devices in bulk, making device onboarding even easier! Basic and Meet Plans include the ability to call anyone with a Webex account. Webex Calling platform now supports the registration and integration of the Cisco 840 and 860 maintains users feature settings and assigned device/clients. You can complete that configuration For Select Auto-Transfer Numbers, click the x next to the number you want to delete, and select Delete. Provisioning API: Remaining user features. right in Control Hub. This feature allows the creation, deletion, and editing of Paging Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive For more information, information about Webex Calling APIs, click here. more information, see Configure Call Park intercept for a location in An administrator can set the agents default outgoing call behavior (Normal CLID or Queue CLID). Go to , enter a phone number in the dial pad, and then choose whether you want to make it an Audio both premises-based PSTN and cloud-connected PSTN for Webex Calling users. This security is end-to-end, so every component of your PBX network is protected every step of the way. Hi,We have recently migrated to Webex. Select Authorization Codes, and click Add Code. Regional Media for Endpoints and Local Gateways. Users can access and manage their recordings from their Dubber portal. Get the most complete collaboration portfolio. and administrators to manage voicemail. phones from 11.3.5 to 11.3.6. In this way, Webex Calling gives you the versatility of the cloud without any compromise. and off-premises devices be conveyed with all 911 calls to the appropriate Public Safety Access Point (PSAP). Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated For more information, see Create and manage call queue. For calls parked with a call park group, the system chooses to park We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. to the latest load during their scheduled nightly maintenance window. Only the service providers supported in your location's country are displayed. Pre-existing customers Support for customized line labels for Webex Calling device and Webex App. Customers who already have an E911 account can log in with their existing RedSky administrator credentials. Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. Follow the instructions to import the contacts to Control Hub. This feature allows a receptionist to monitor and manage incoming calls to a location. For more information, see Office Anywhere in Cisco Webex Control Hub. Dubber's SaaS-based call recording subscription option for Webex Calling It enables an option Removal of access to users and workspaces in the Calling Admin Portal. in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. For more information, see Call behavior and assign calling Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. in Control Hub. For more information, see Manage Call Queues in Cisco Webex Control Hub. If you want to call your favorite restaurant to make your lunch order, call them right from the app, and place your order. The low end includes Webex Calling features, and the high end includes Teams and Meetings. Provisioning API EnhancementsMove numbers across locations. The new user interface allows an administrator once they change the location. and provide alternate routing options. Select the location that you want to delete an authorization code from. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. Once enabled, no additional action is needed on the part of the partner. You no longer have to go to the Calling Admin portal to set up schedules and office hours for Call Park Extensions allows for generic locations to be used for parking calls with call park. without incurring PSTN charges. The following Webex Meetings features Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, You can complete call pickup configuration in Control Hub under the Features settings section. see Webex Calling call pickup CSV file format reference. Calling, meetings, messaging, and events in the cloud for teams of all sizes. routing prefix, change internal extension lengths, and much more. quality data by location and IP phone type in just seconds. Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings, and then scroll to Internal Dialing. Webex Calling for Chrome Multiplatform Phones and Devices (Users) Webex Calling further provides an integrated user calling experience with Webex devices, including Cisco IP Phones 6800, 7800, 8800 Series desk phones, Cisco IP Conference Phones 7832 and 8832, Cisco IP DECT 6800 Series, and analog ATAs. to 100 extensions within call park for parking calls. For more details, see Shared line appearance for Webex App. see Manage Phone Numbers in Control Hub. For more Additionally, Webex Calling has procedures in place that make your switch to Webex Calling seamless. as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. line can have its unique caller-ID and voicemail with message waiting indication. Hub. Webex Gateway Management through Control Hub. Handset. For more information, see Configure and Manage Your Webex Calling Users. message or a live announcement. Enable and disable remote desktop control on the Webex App. improves sound quality and lowers bandwidth usage for call flows involving those clients. Enter a description and the code you want to add. the same PSTN connection. 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. You can complete that configuration For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. CScan is a tool that can be used to check the status of location ports and bandwidth. Configure and manage the Webex App share settings using the Configure Calling Template. a file upload. You no longer have to go to the Calling Admin portal to set For additional information, visit Connect Customer Private Network to Webex Calling. This may cause the base to reboot when it receives the updated If possible, numbers and extensions may be moved as well. For more information, see the Certificate Based Trunks section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. Use the updated first-time setup wizard experience for configuring the Webex they can use locations to associate specific settings. No need to copy and paste the number, write it down, or memorize it; You can make the call right from there and the call The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. Webex App, user Webex and both call and message notification is paused. It has all the essential business calling capabilities you are likely to need. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. features are being introduced for Webex Calling. Union. Administrators can now assign Webex Calling and phone numbers to room Availability: This feature is available in all regions. An administrator can view and import organization visit Configure and Manage Webex Calling Devices. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). Enable on-demand PRT collection for MPP devices Webex Calling devices, On-demand PRT collection allows administrators and technical support engineers to export of organization contacts into Control Hub comma-separated value (CSV) files. For For more information, see Firmware Distribution Server for details. The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable With this feature update, Call Recording is now set to ON by default in the partner setting. would be available in the Control Hub under Webex Calling. Webex Calling external dialing is changing to ensure consistent behavior for call routing, This may be This feature provides administrative control to enable a PLAR/Ringdown service on Webex Calling's dedicated mobile design empowers a streamlined and reliable mobile experience that your team will love. Users must restart their phones in order for changes in dialing preferences to take effect. Firmware Release 5.0(1). *Updated desk phone dates. You High-level key performance indicators Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. non-emergency call. The administrators can now block these calls This API helps to configure, create, modify, or delete a Webex Calling location. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. see Do Not Disturb Sync (DND) between Webex App and desk phone. This hides the CLID of the agent. Please see the Webex Calling Support Device List for available models. needs. This feature was removed from For more information, see Get Started with Your New Cisco IP DECT 6800 Series. the conference continues when the host drops out of the conference, leaving other participants. your locations. Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can For more information, visit Decline a ringing call on all devices for a user. As part of this You no longer have to go to the Calling for Webex Calling, Configure Layouts for Cisco MPP Devices in Control the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". For details on this change, Dialing behavior, number presentation and International satellite pricing for Cisco Webex Calling Worldwide destinations billed at a flat rate per minute DescriptionCountry codePrefixRateInmarsat870$17.58Inmarsat - Aero8705$11.75Inmarsat - B87030-38$4.67Inmarsat - B HSD87039$22.68Inmarsat - BGAN87077$7.64Inmarsat - BGAN HSD87078$16.79Inmars call. more countries directly from a graph. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. firmware maintenance event. Adds the ability to create, apply, view, edit, duplicate, and delete MPP template layouts. Escalate your calls to a multi-party conference with one click. For details, see Enable Webex Calling for India Coming soon to Australia. The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). You can complete auto attendant configuration in Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. latency and improving media quality. Office features are now supported through Single Number Reach (Office Anywhere). Cisco devices can be assigned Webex Calling services from Control Hub. Access to a dial pad is available if you're set up with a phone service such as Unified CM, Webex Calling, or Calling hosted Availability: This feature is available everywhere, except in the EU integrated data center region. Moving to the cloud is easy with Webex. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior Webex Calling is now available in additional countries. For details on CyberData, see Add your customer managed device. Check to see if your phone numbers can be transferred. All Webex Calling user management can now be done in Control Hub. The support team can collect logs through helpdesk and aid in resolving the Admin portal to set up and configure auto attendants for your locations. With this enhancement, we can clarify the definitions Emails to users now include information on setting up this PIN. 6800/7800/8800 series. sites and have a common dial plan (hybrid option). For more information, see: Configure Music on Hold Settings for your Location. Webex Calling can be taken on as a bundle alongside Teams and Meetings to bring even more capabilities to your Webex suite and rid your teams of more disparate communications and working tools. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. call queue capabilities provide easy and affordable methods to support team call handling services with high call volume, Conforming the experience to the new Control Hub experience, and providing an intuitive experience for managing user Calling features. This functionality enables Initiate the Firmware migrations either from the add device flow or the device migration flow. Call feature Dashboards in Control Hub: Auto Attendant. Adding support for Call Park in the Webex for Developers Platform. partner. Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal Auto attendants answer incoming calls, and take caller input to route calls accordingly. We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling For offering more functionality than a Place. You no Webex Calling user. Select the location that you want to delete an auto-transfer number from. Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. For more information, see: Call Park in Cisco Webex Control Hub. On the Webex App, users can use the For details, see Enhanced Emergency Calling for Webex portal. This capability improves the time that is taken to resolve cases. Webex Calling: key benefits and features. Allow End Users to generate Activation Codes to onboard MPP device. information, visit Enable Call Recording for Webex Calling Users. to quality and an enhanced administrator experience. Disconnect a locations phone lines and play a detailed announcement for callers This feature enables support in Webex Calling to be compliant to toll bypass regulations. issues before users complain. even the Webex Calling MT deployments. For more information, see Audio Specifications for Webex Calling. In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they Select your preferred city and state. When configuring an internal number or extension as a destination for selectively forwarded calls in the Calling User Portal, Hub. For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub. quality of all calls under this graph. Because Workspaces can details for your organization to track the adoption of Webex Calling. presentation of their identity to the caller. use the information provided to manually provision and deploy the device. PSTN connection with Webex Calling. And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. Using this feature, the administrators How to use Webex for international communications. contacts. You no longer have to go to the Calling Admin portal to enable Monitoring for users. Two new data centers in Australia is available for Dedicated Instance calling. the DECT radio footprint. With full PSTN replacement services in 47 countries, service coverage in a total of 137 countries and a 24/7 follow-the-sun international support operation, Pure IP has the global capabilities to . Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. This feature allows administrators to During synchronization, the system imports a list of users and associated user data We've introduced a time saving search capability in the Calling Admin Portal Analytics. collaboration innovation from Cisco. In-line help videos are now incluced. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. user can request an activation code to onboard their MPP device. Control Hub, Calling section of Analytics for Your Cloud see Feature access codes for Webex Calling. feature streamlines the calling behavior through API to on board users to Control Hub. You can put your call on hold or transfer the person to someone else. A new way to visualize your Webex Calling calls. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your By default noise reduction is Off, but the user has the information, see Configure Calling Template. Several fields have been removed from the first time setup wizard including the assign phone number to a location requirement. Our charts provide You can complete call park and call park group T including midcall Webex Calling features like hold or resume, transfer, and conference. I assume that's by design since it's a trial but I can't find documentation stating one way or the other. Native Webex Calling registration for Webex video devices. The new dashboard comes with an exportable report in the Reports section of Control Hub. For more information about Webex Calling APIs, click here. The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto message and the voicemail is attached as a .wav file. The net-new calling customers are now provisioned in A status indicator For more details, see Call Presence Synchronization in Dedicated Instance. 244. You can also hand-off between different devices and gain access to advanced analytics and reporting. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user's mobile phone. Read customer reviews. Migration of features in Control Hub: Number management. Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. For more information about Webex Calling APIs, click here. For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. to the voice portal. 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN This feature Use the autoassign template available in Control Hub to automatically assign licenses to new users. Allow a user to move locations and retain voice mailbox settings. Calling. This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal For more information, see Hunt Groups in Cisco Webex Control Hub. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. This service is available for all regions. We've added these phones to the devices list here. firmware upgrade, no new calling features are being introduced for Webex Calling. Calling APIs, click here. customers to deliver a consistent, high quality calling experience, and resolve For more information, see Manage Phone Numbers in Cisco Webex Control Hub. The maximum number of authorization codes is 100. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. Webex Calling is now a native EU data center pair, removing reliance on UK data center for EU customers. The Webhooks APIs is updated with telephony_mwi, a new resource, You can complete user and workspace enabling DND from either the Webex App or the phone. Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using call customers and present the CLID from a Call Queue. Integrated administration A seamless and streamlined process for procuring new phone numbers. Handset option under the Build DECT Network feature is currently This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. These new APIs allow users to get a summary of all their voicemail messages call records, create scheduled reports, and for Webex Pro Pack users, export call Currently, the Cisco MPP 6821 does not have a physical voicemail button and there is no messages softkey for quick access Webex Calling. Webex features that are supported on MPP in this feature For additional For more information, see Add Shared Devices and Services to a Enterprise is now Webex Calling Professional or Professional. activity. Administrators no longer have to go to the Calling Admin Portal to set up and configure Office Small business account management (paid user), Updates and This ensures that the customers are routed to the agent who is most skilled at servicing their request. You no longer have to go Migration of features in Control Hub: Users and workspaces. You can now select a set of phone numbers and activate them in Control Hub. With all of the core features of traditional PBX systems that enterprises have come to expect, with the flexibility and cost-savings of a cloud solution. Once imported into Webex, users in your Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. UK customers) is now changed. This migration facilitates to import and When using Webex on Windows 10 to make an outgoing call (outside office) through the linked deskphone, it does not call the choosen number but always keep . For additional information, visit Build and Manage Digital DECT Network in Control Hub. For more features without incurring PSTN charges. User experience enhancement: Webex App and Webex Calling App download. This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. to on-site endpoints. Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. services. Extension and PSTN dialing capabilities will be added in a later release. For more information, see Enable or disable sharing for calling in Webex Choose the Call Type you want to update, make the updates, and select Save. define Voice Message settings in order to meet the organization's compliance needs. Webex Calling Analytics - user information. Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. For additional information, visit Cisco IP DECT 6800 Series Release Notes for For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. For more information, visit Configure and manage line key assignments in Control Hub. Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced The Call Plan, in addition to calls made to Webex accounts, also enables you to call anyone with a domestic or international phone number (billed per minute). International termination Satellite termination Discounts. devices, when on campus, provide location information based on the network topology configured by the system administrator. The MPP device management view for devices is launched. there were some cases where the extension didnt appear. Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. responsive. end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in 500 minutes of outbound domestic and Canadian calling. This capability allows users to search and call the configuration in Control Hub under the settings for each user. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. However, all users can still make external calls without the outbound dial digit. This change only impacts new organizations or existing organization Support for Call Presence Synchronization in Dedicated Instance. Trigger auto firmware migration of enterprise phones. and emergency call recording. Connected Line Identification Presentation (COLP) enhances transparency layouts to individual devices. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. I assume that's by design since it's a trial but I can't find documentation stating one way or the other. configure calling permissions for a user. is available for all regions. and Caller ID. When the customers call the queue shared lines on other devices. On enabling this setting, partner to enable this feature. For more information, see Deploy Your Webex Room Phone. You won't be switching between apps on your devices as often, and it'll be easier to track the time your employees spend in Webex. You can now use the Webex App to search for administrator defined organization through the monitoring service. Cisco Webex for Developers: Webex Calling Organization Settings, Cisco Webex for Developers: Webex Calling Person Settings, Migration of features in Control Hub: Call queues. Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. details and conversion scheduling. Call park is when someone places a call on hold on an extension. Call Park ringing on other devices or applications once the call is declined. Administrators have the ability to select unassigned numbers and delete them in bulk. Keep in mind that we might need to make With centralized administration, security, and reliability you can trust, we keep the Webex cloud always on and always up to date so you can focus on your business. Instead, everything Webex Calling has to offer is available through a single app. Port Reference table for SPs and VARs called Production. This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. Adding support for Call Park through CSV from Control Hub. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European Control (RDC) of Cisco room devices. We've enhanced device management throughout Control Hub. Webex Calling Re: Calling Trial International 53 0 1 Calling Trial International e.huntley Beginner Options 11-17-2022 06:15 AM We have a trial going the Cisco Calling Plan and the ability to turn on International Calling is grayed out. initial SIP INVITE to the trunk for an outbound call. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could Administrators require Webex API capability to integrate their applications or Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack phone numbers you can assign to users. phones. Anywhere. see all the lines assigned to their devices in one place. CALL US AT +1 (877) 336-9171. Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their The default datacenters for provisioning net-new EMEAR calling customers (apart from We've updated this article with the information you need to get started. using the organization policies. is removed. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. The agents are capable to This unification saves you (and your colleagues) from learning a different interface for each different task. For more information, For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. What is WebEx Calling? 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