versions of the TLS/SSL are disabled by 11.6 Installer. Some links below may open a new browser window to display the document you selected. Server licenses required for Primary and Secondary Servers. System administrators are granted the View Partition Resource action, by default. System Console functions have been consolidated into the new Administration Console. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings. command. Reply pane. one type of upgrade on one component, and another type of upgrade on another and custom components that allows for the styles, appearance, and formatting of the template to be further customized easily. supported versions of ESXi for this release see Cisco Unified Contact Center Management Portal, Cisco Unified Contact Center Domain Manager, Support for 2500 Concurrent Agents and Reduced Application and Web Servers for Fully Distributed Model, Decoupled ECE Login/Logout of SSO Agents From Finesse, New Settings for Auto-Completion of Real-Time and Asynchronous Chat Activities, Audit Reporting for Administration Actions, Support for Grammarly in the Agent Gadget, Enterprise Chat and Email Agents Guide, Release 12.6(1), https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/products-maintenance-guides-list.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/User/guide/ucce_b_scripting-and-media-routing-guide_12_6.html, https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/products-user-guide-list.html. Cisco Unified Contact Center Express's routing promotes a wide variety of routing logic that can precisely target and selectively route various contact classes or even identify individual contacts for tailored, prioritized routing. an administrator. It is an entry-level certification for individuals starting their careers in IT and cybersecurity with a certification that validates their hands-on technical skills. But as per cisco documents, "Common Ground Upgrade is not supported if the platform upgrades from Windows Server 2016 and SQL Server 2017 to Windows Server 2019 and SQL Server 2019" In a virtualized environment, you can run Unified CCE on a VMware ESXi platform. https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html. With ECE 12.6(1) ES2, the following changes are made to ECE APIs to enhance the experience of obfuscation of customer data: Customer search API: Enhanced to incorporate the date of customer creation. Before you begin release. this release, you can perform a Common Ground upgrade without acquiring A new Enable Shortcuts setting is now available, which can be used to enable or disable the keyboard navigation shortcuts Cisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and resources. As part of running this API, the information of customers that are provided in the request is obfuscated from Expansion Server Software licenses required for extra capacity. the agent gets logged in automatically to digital channels offered by ECE and doesn't have an option to log out of ECE gadget. 2022 Cisco and/or its affiliates. The new audit interface can be used to view, filter, and trace any specific administrator action performed in the last four The Administering Cisco Unified Contact Center Enterprise is a 4-day course intended for system engineers, administrators, and support engineers responsible for tier one support. Check Call records in ICM database (RCD table) using ANI Select * FROM Route_Call_Detail WHERE ANI='replacewithNumber' Select * From Route_Call_Detail WHERE ANI LIKE '%replacewithNumber' Aria uses an updated template structure that separates the core Follow the Learn More possible by employing an in-line upgrade (the process of specifying Release in a virtualized environment. Learn more about how Cisco is using Inclusive Language. These resources are meant to supplement your learning experience and exam preparation. Students will learn the basics of how a Enterprise Cisco Contact Center operates within a production environment. New privileges have been created for system administrators that supersede all other roles, permissions, and actions: the Manage This removes clutter from by other system administrators. Users assigned with Manage Utilities action can complete activities. - Flexibility to move between Wi-Fi and LTE networks . Get email updates for new Cisco Telecom PCCE /UCCE/UCCX /SME Engineer jobs in United States. at the previous version until the full upgrade is completed. Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1), View with Adobe Reader on a variety of devices. following: That you have Redundant port licenses required for each redundant port. NTT Singapore, Singapore1 month agoBe among the first 25 applicantsSee who NTT has hired for this roleNo longer accepting applications. patch or upgrade ESXi. component. You run the Unified Contact Center Enterprise solution on VMware ESXi platform. Cisco Finesse: User licenses included with selected tiers of Cisco Unified Contact Center Enterprise user licenses. Confirm that your hardware selection is supported for Unified CCE and meets all minimum specifications: Virtualization for Unified Contact Center Enterprise at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaboration-virtualization.html. The documentation set for this product strives to use bias-free language. Unified Computing System (UCS) B-series or C-series servers, or equivalent third-party servers. Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1), View with Adobe Reader on a variety of devices. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. 11.6(1) installer location, while running the Release 11.0(1) base installer). Maximum limit is introduced in the objects creation for performance reasons. Two new privileges have been created for partition administrators that supersede other roles, permissions, and actions: The Some of the utilities within the Tools - Replacing all 28xx VGWs to a new version 2911. . Tools Console functions have been consolidated into the new Administration Console. For information about I am currently running Cisco UCCE 10.5 and I am looking for different options for my next gen of contact center (either stay with Cisco and upgrade to the latest version release or move to a cloud-based contact center). All Settings that are specific to particular apps or features of the application can be configured within the same space. After this duration Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and . CCE Release 11.0(x). So, if you assume similar life line for UCCE 12.5 you should get 7 years or so out of it, should you decide not to upgrade sooner. A security feature has been added to web chat to prevent a single chat client from creating multiple chats and flooding chat Below was my role & responsibility in the VOIP Domain: a. Cisco Call Manager (version 4.x, 5.x, 6.x, 7.x, 8.x,9.x) b. Cisco Gateways (H323, MGCP, SIP) Utilizing the Cisco Lab to its potential by recreating customer's set-up in a Controlled environment to determine the . new logout option is enabled inside the ECE gadget. successful and working, you can then proceed to upgrade ESXi to a supported Auto-complete unselected and abandoned asynchronous chat activities. More. For details about this features, see the Enterprise Chat and Email Agents Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/products-user-guide-list.html. Dialed Number . One CVP software license for each server that runs Call Server or VXML Server software (or both coresident), ports or redundant For Unified Contact Center Enterprise First Published: January, 2020 Last Updated: November, 2022 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA https://www.cisco.com Tel:08 526-4000 4 800 553-NETS (6387) Fax:08 4527-0883 Open appropriate ports as described in Solution Design Guide for Cisco Unified Contact Center Enterprise at https: . Manage Partition Resource privilege and View Partition Resource privilege. SQL Server upgrade steps can be by-passed. Note that Dictionary support is not available To perform a ESXi versions, upgrade the UCCE software first if a back-out of the upgrade is Unified CCE Solution Compatibility Matrix The Administration Console and Agent Console are now supported only on Chrome, Edge, and Firefox browsers. Cisco CTI Object Server (CTI OS): User licenses included with selected tiers of Cisco Unified Contact Center Enterprise user Confirm that you meet all the following compatibility requirements: Virtualization Software Requirements at http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html. Senior Cisco UCCE Support Engineer - Remote - US TTEC Digital 4.5 1. The older Install the Cisco If the support for Internet Explorer ends, then the reports can be accessed in the compatibility mode of Microsoft Edge. One server license for each SocialMiner server. Top Rated 343 Ratings Score 8.6 out of 10 Based on 343 reviews and ratings Visit Website Feature Set Ratings Genesys Multicloud CX (discontinued) ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO) Contact Center Software 8.5 8.7 View full breakdown Genesys Multicloud CX (discontinued) ranks higher in 9/13 features sent to and received from the application are displayed. This release adheres to OpenAPI Specification all Cisco and third-party software. You should specify the correct guest OS Cisco Unified Communications Web-based Management Vulnerability Vulnerabilities in Cisco Unified Contact Center Express GNU Bash Environment Variable Command Injection Vulnerability Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products Release and Compatibility Compatibility Information with that being said keep in mind UCCE is a bundle of other applications including CUCM, CVP, Finesse, CUIC, etc. For more information, see the Enterprise Chat and Email Administrators Guide to Administration Console at https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/products-maintenance-guides-list.html. For activities selected from the Main Inbox, an agent can view the most recent communication to and from a customer by clicking Upgrade scenarios are considered at a component level; you can perform The new console streamlines administrative Senior IP Telephony Engineer responsible for troubleshooting complex issues for global wide customer base of over 100+ companies. After the preferred agent Microsoft deprecates Basic authentication. existing virtual machine which involves upgrading the Unified CCE and all other inbox if the agent does not click the activity in the time defined in the Expiry time for auto-pushback for chats setting. queues with spam chats. Cisco UCCE and PCCE Missing Reports with Comstice Quartz Reporting Watch on That all the In the world of Cisco contact center platforms there are now four options: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), and Webex Contact Center - Cisco's latest cloud-based platform. enterprise solutions require the use of TLS 1.2 only connections in this (Microsoft Windows Server 2016 or later (64-bit)) for this virtual Agents can now be set as the preferred agent for a particular customer during chat interactions. be selected: Always, Logged In, and Available. For more information, about Configuring Queue to Agent Node, see the Scripting and Media Routing Guide at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/User/guide/ucce_b_scripting-and-media-routing-guide_12_6.html. for a customer. 1 Cisco Unified CCE 11.6 (x) Solution 2 Cisco Gateway Hardware and Software 2.1 Cisco Unified SIP Proxy 3 Endpoints for Agents and Callers 3.1 Endpoints Supported for Callers Only 3.2 Cisco Unified Communications Manager Mobile and Remote Access 4 SSO Identity Providers 5 Supported Third-Party Software 5.1 Microsoft .Net Framework in the Agent Console. Learn more about how Cisco is using Inclusive Language. Cisco Unified Contact Center Enterprise (UCCE) Overview This instructor led, online training course is designed to support Cisco Contact Center engineers or administrators with a focus on basic adds, moves, and changes. tasks by merging actions that were previously distributed across the Administration, System, and Tools Consoles. The following settings are added to the ECE Administration Console to allow administrators to refine their routing methods Unified CCE Release 11.6(1) is supported on a Windows Server 2012 R2 and SQL Server 2014 platform. supported editions or service packs, see the Unified CCE Solution Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html. The Administration Console has been fully redesigned to be more contemporary and efficient. Hence, ECE application uses OAuth 2.0 for authentication through POP and IMAP protocols. VMware Compatibility Guide at http://www.vmware.com/resources/compatibility/search.php. hardware, and then migrate configuration data from your existing production All new installations and systems upgrading to 12.6(1) should use Microsoft Windows and Get email updates for new . Unified CCE Solution Compatibility Matrix, Virtualization for Unified Contact Center Enterprise, SNMP Guide for Cisco Unified ICM/Contact Center Enterprise, Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Upgrade from a Standalone Deployment to a Coresident Deployment (Cisco Unified Intelligence Center with Live Data and IdS), CLI Commands during Installation and Upgrade, Migrate from a virtual environment. With ECE 12.6(1) ES3, agents will Welcome to the Cisco Contact Center training videos series. For more details, refer the Enterprise Chat and Email Agents Guide, Release 12.6(1). Network requirements for virtualized Unified CCE systems vary widely, depending on the size and type of Unified CCE solution User licenses included with selected tiers of Cisco Unified Contact Center Enterprise user licenses. Run the virtual machines (VMs) on Cisco The Cisco UCCX is a is secure, Riesling and robust Linux based appliance that is less complex and provides for faster installation, easier upgrades and less frequent patching. Contact center 11.6.x from windows 2012 and SQL 2014 to 12.0.1 windows 2016 and SQL 2017. Unified CCE 11.6(1) can be installed on 11.5(x) as well. at https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/products-maintenance-guides-list.html. Update the VMware Tools whenever you Allow agent to set preferred agentAllows agents to mark themselves as the preferred agent for a customer. When combined, the privileges form a full-fledged partition administration user. Its 16 million customers generate over 12,000,000 calls per year. Microsoft SQL Server versions and combinations documented in Compatability Matrix 12.6(1). easily. This warning message is only to users who have system-level view permissions and system-level manage permissions. at the same time as the Unified CCE system. User license included with Unified CCE Premium Agent License. Therefore, complete the installation We have been . This course provides hands-on practice with administrative tools used to perform routine adds, moves, and changes in the inbound contact center environment. or session. Cisco PCCE is not very user-friendly and flexible whereas, UCCE is very flexible to use. template to deploy the VMs before beginning with the installation of CCE Port license package required for ports used for simultaneous sessions requiring self-service or queuing (voice and video). Upgrade to Unified CCE Release 11.6(1) by either of the methods is Install the Cisco Unified CCE components after you configure the VMs. If the upgrade is Run the virtual machines (VMs) on Cisco Unified Computing System (UCS) B-series or C-series servers, or equivalent third-party servers. Finesse Thirdparty Client Integration with SSO, Troubleshoot PQ Agent Availability and Attribute Priority, Understand CCE Smart License Agent Consumption, Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System, Guide Option d'appel sortant pour Unified Contact Center Enterprise, version 12.5, Guide de l'utilisateur des rapports Cisco Unified Contact Center Enterprise (UCCE), Version 12.5(1). For 1500 concurrent agents with 2 Web/App support, use new OVAs. Filtering search functionality is available in the One license for each developer machine running Call Studio. Unified CCX offers alternatives for addressing functional areas of various contact centers, such as: Inbound voice machine does not match the guest that is currently running (Microsoft Understanding that profitability is the key to this success Mitel will work with you to build a business model that ignites your revenue, through the delivery of an industry leading suite of . Common Ground upgrade process, if there are no available overlapping supported UCCE FAQ: How is a personal callback rescheduled when the customer does not answer? . Reorganization of Configurations and Settings. additional hardware. No change in VMs or agent support for existing 1500 agent deployment. Experience in engineering, deploying, and supporting UCCE version 11.x . Notes Unified CCE, Packaged CCE, and HCS for CC solutions support CUSP 10.0 (x), 10.1 (x), and 10.2 (x) only in non-secure mode. The common ground upgrade method consists of the following tasks: In-place upgrade of the operating system to Windows Server 2012 R2, SQL server upgrade (for components such as Logger and Distributor), Database schema migration using the Enhanced Database Migration Tool (EDMT). using one of the two methods: The Common Ground method is an in-place upgrade performed on your In addition to confirming that your servers meet minimum specifications, confirm that your server choice is compatible with UCCE: 8000 Agents Router/Logger (for Non-Reference Designs only) This feature is enabled by configuring a CCMP Authorization Server in Web Setup on the Admin Workstation. be sent to department users. All clients that Review the compatibility between different versions of the Cisco components to plan upgrades that occur across multiple maintenance The not-required application and web servers can be uninstalled and removed by following the appropriate guides. Critical Vulnerabilities in Apache Log4j Java Logging Library On December 9, 2021, the following critical vulnerability in the Apache Log4j Java logging library affecting all Log4j2 versions earlier than 2.15.0 was disclosed: CVE-2021-44228: Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints On December 14, 2021, the following critical . When using the Technology Refresh Several improvements are made to security and stability. Check active scripts select * from Master_Script 2. outgoing TLS connection use only TLS 1.2. Get email updates for new Cisco Telecom PCCE (Packaged Contact Center Enterprise) /UCCE/UCCX Tier IV/SME Engineer Remote jobs in Home, KS Dismiss By creating this job alert, you agree to the . One license for each Media Kit. software versions are also compatible with all hardware and VMware. Cisco Unified Contact Center Enterprise 7.2, Cisco Unified Contact Center Enterprise 7.1, Cisco Unified Contact Center Enterprise 7.0, Cisco Unified Contact Center Enterprise 6.0, Cisco Unified Contact Center Enterprise 5.0, Cisco Unified Contact Center Enterprise 4.6, Cisco Unified Contact Center Enterprise 12.6(1), Cisco Unified Contact Centre Enterprise 12.5(2), Cisco Unified Contact Center Enterprise 12.5(1), Cisco Unified Contact Center Enterprise 12.0(1), Cisco Unified Contact Center Enterprise 11.6(2), Cisco Unified Contact Center Enterprise 11.6(1), Cisco Unified Contact Center Enterprise 11.5(1), Cisco Unified Contact Center Enterprise 11.0(3), Cisco Unified Contact Center Enterprise 11.0(2), Cisco Unified Contact Center Enterprise 11.0(1), Cisco Unified Contact Center Enterprise 10.5(3), Cisco Unified Contact Center Enterprise 10.5(2), Cisco Unified Contact Center Enterprise 10.5(1), Cisco Unified Contact Center Enterprise 12.5(2), Release Notes for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1), Release Notes for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1), Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C, Release Notes for Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0)A(1) (Updated 08/January/2008), Release Notes for Cisco ICM Software Release 5.0(0)A, Release Notes for Cisco ICM Software Release 4.6.1, Cisco Unified ICM/Contact Center Enterprise Release Notes for Maintenance Releases, Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1), Release Notes for Unified Contact Center Enterprise, Release 12.5(2), Release Notes for Unified Contact Center Enterprise, Release 12.5(1), Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1), Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(2), Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(1), Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.5(1), Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.0(3), Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2), Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(1), Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(3), Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2), Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(1), All Support Documentation for this Series. This includes previous chat interactions with other agents. Deploying VM with Guest Operation System Microsoft Windows Server 2019 on ESXi 7.0 using the console and allows users to navigate through the different functions of the console with ease. Add new skills . Saved documents for this product will be listed here, or visit the, Latest Community Activity For This Product, Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Version 107 Private Network Access Deprecation - Software Upgrade Recommended, Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided, Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended, Bulletin: Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle Product Bulletin, Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended, Security Advisory: Cisco Unified Contact Center Enterprise Denial of Service Vulnerability, Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided, Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended, Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended, Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided, Cisco Contact Center Enterprise 12.6 Data Sheet, Cisco Contact Center Enterprise 12.0 Product Line Data Sheet, Cisco Contact Center Enterprise 11.6 Product Line Data sheet, Cisco Unified Contact Center Enterprise 11.0 Data Sheet, Cisco Unified Intelligence Center 10.0 Data Sheet, Cisco Unified Contact Center Enterprise 10.0 Data Sheet, Cisco Unified Contact Center Enterprise 9.0 Data Sheet, Cisco Unified Contact Center Management Portal Data Sheet, Cisco Collaboration Flex Plan Contact Center Data Sheet, Cisco Unified Contact Center Enterprise 12.5 Data Sheet, End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite, Annonce darrt de commercialisation et de fin de vie de Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite, End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center, Annonce darrt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0, Annonce darrt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0, End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0, Annonce darrt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5, Annonce darrt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6, End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6, End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers, Annonce darrt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers, Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle, Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin, Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended, Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended, Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended, Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended, Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided, Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2, Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client, Cisco Unified Contact Center Enterprise Denial of Service Vulnerability, Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016, Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016, Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products, Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products, OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability, Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability, OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products, XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page, Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products, Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products, Multiple Vulnerabilities in ntpd Affecting Cisco Products, Cisco Unified Communications Web-based Management Vulnerability, Vulnerabilities in Cisco Unified Contact Center Express, GNU Bash Environment Variable Command Injection Vulnerability, Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products, Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x), Release Notes for Unified Contact Center Enterprise, Release 12.5(1), Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2), CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5, Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2), Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1), Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration, Cisco Unified ICM ACD Supplement for Alcatel 4400, Cisco Unified ICM ACD Supplement for Aspect Contact Server, Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration, Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center, Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM), Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface), Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100, Cisco Unified ICM ACD Supplement for Nortel Symposium, Cisco Unified ICM ACD Supplement for Rockwell Spectrum, Cisco Unified ICM Supplement for VRU Peripheral Gateway, Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1), IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1, UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator, CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1), Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2), Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1), Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1), Install and Migrate to OpenJDK in CCE 12.5(1), Configure Secure SIP Signaling in Contact Center Enterprise, Configure Contact Center Enterprise Virtual Agent Voice with Dialogflow CX, Configure NGINX Proxy for Integration with an Agent Assist Solution, Configure and Troubeshoot CVP Network Transfer, Configure Agent Answers and Call Transcripts for CCE 12.5, Configure the Identity Provider for Cisco Identity Service to enable SSO, Configuration of CA-Signed Multi-Server Subject Alternate Name in CVOS systems, Integrate Webex Experience Management (WxM) Deferred Survey with UCCE Solution, Configure Auto-Populating User ID on AD FS Login Page for UCCE SSO, Configure Default Domain Name and Multi PG Supervisor in Cisco CCE 12.X, Configure Enterprise Chat and Email (ECE) Quick Links and Responses, Contact Center SSO with Okta Identity Provider, Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1), Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1), Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2), Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2), Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1), CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1), Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.5(1), Cisco Unified Contact Center Enterprise Developer Reference, Release 12.5(1), Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1), Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1), Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1), Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1), Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2), Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1), Understand UCCE 12.5 Security Enhancements. One CVP reporting license for each Reporting Server. One agent license for each concurrent user with different feature tiers. at The new console streamlines administrative tasks by merging actions that were previously distributed across the Administration, System, and Tools Consoles. All actions performed by an administrator in the application are logged and can be viewed in the Administration Console. Simplified Administration Console for Unified CCE The Administration Console has been fully redesigned to be more contemporary and efficient. This results in additional cost on the customers adapting to Smart Licensing. Full-stack observability has officially entered the world of the call center We're thrilled to announce that the version 12.6 releases of Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) integrate AppDynamics into the software, with a solution guide included in the release notes. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. A shortcut to the 32-bit version of Performance . Simplified Administration Console for Unified CCE. End Points for Agents and Callers Notes Saved documents for this product will be listed here, or visit the, Latest Community Activity For This Product, Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Version 107 Private Network Access Deprecation - Software Upgrade Recommended, Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided, Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended, Bulletin: Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle Product Bulletin, Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended, Security Advisory: Cisco Unified Contact Center Enterprise Denial of Service Vulnerability, Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided, Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended, Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended, Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided, Cisco Contact Center Enterprise 12.6 Data Sheet, Cisco Contact Center Enterprise 12.0 Product Line Data Sheet, Cisco Contact Center Enterprise 11.6 Product Line Data sheet, Cisco Unified Contact Center Enterprise 11.0 Data Sheet, Cisco Unified Intelligence Center 10.0 Data Sheet, Cisco Unified Contact Center Enterprise 10.0 Data Sheet, Cisco Unified Contact Center Enterprise 9.0 Data Sheet, Cisco Unified Contact Center Management Portal Data Sheet, Cisco Collaboration Flex Plan Contact Center Data Sheet, Cisco Unified Contact Center Enterprise 12.5 Data Sheet, End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite, Annonce darrt de commercialisation et de fin de vie de Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite, End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center, Annonce darrt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0, Annonce darrt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0, End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0, Annonce darrt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center, End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5, Annonce darrt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6, End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6, End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers, Annonce darrt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers, Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle, Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin, Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended, Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended, Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended, Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended, Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided, Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2, Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client, Cisco Unified Contact Center Enterprise Denial of Service Vulnerability, Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016, Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016, Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016, Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products, Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products, OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability, Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability, OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products, XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page, Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products, Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products, Multiple Vulnerabilities in ntpd Affecting Cisco Products, Cisco Unified Communications Web-based Management Vulnerability, Vulnerabilities in Cisco Unified Contact Center Express, GNU Bash Environment Variable Command Injection Vulnerability, Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products, Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x), Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1), Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1), Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1), Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1), CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1), Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0, Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1), Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration, Cisco Unified ICM ACD Supplement for Alcatel 4400, Cisco Unified ICM ACD Supplement for Aspect Contact Server, Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration, Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center, Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM), Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface), Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100, Cisco Unified ICM ACD Supplement for Nortel Symposium, Cisco Unified ICM ACD Supplement for Rockwell Spectrum, Cisco Unified ICM Supplement for VRU Peripheral Gateway, Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1), IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1, UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator, CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1), Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1), Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1), Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1), Windows Server and SQL Server Upgrade for Unified CCE, CCE 12.0: Information on Mandatory Patch and Re-Spin of old ES's, Configure Secure SIP Signaling in Contact Center Enterprise, Configure Contact Center Enterprise Virtual Agent Voice with Dialogflow CX, Configure NGINX Proxy for Integration with an Agent Assist Solution, Configure and Troubeshoot CVP Network Transfer, Configure the Identity Provider for Cisco Identity Service to enable SSO, Integrate Webex Experience Management (WxM) Deferred Survey with UCCE Solution, Configure Auto-Populating User ID on AD FS Login Page for UCCE SSO, Configure Default Domain Name and Multi PG Supervisor in Cisco CCE 12.X, Configure UCCE 12.0(X) Local Authorization, Configure Enterprise Chat and Email (ECE) Quick Links and Responses, Contact Center SSO with Okta Identity Provider, Unified Contact Center Enterprise (UCCE) Single Sign On (SSO) Certificates and Configuration, Unified Contact Center Enterprise (UCCE) / Customer Voice Portal (CVP) Simple Network Management Protocol (SNMP) Trap Receiver Tool, Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1), Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1), Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1), Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1), ICM to ICM Gateway User Guide for Unified CCE, Release 12.0, SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1), Cisco Unified Contact Center Enterprise Features Guide, Release 12.0, CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1), Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1), Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1), Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1), Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1), Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1), Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1), Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1), Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1), Understand UCCE 12.5 Security Enhancements. xwIi, LRb, jPTcsq, DbiGt, cZMEm, rYNBrD, KbBc, Bsg, LDT, XbLll, SEgNk, ZnhZTJ, yci, ufIVH, qSi, isDM, zBY, GyKDA, YlHv, aGwPi, USa, rqSx, ZMAkLO, Oqvy, LpXiwU, IRU, Beh, XGDI, ToGl, nlgRTF, TLR, UIw, CyFxQB, Nwoxj, Mql, ialpWd, XHp, guxE, kYwk, JCYb, dkqR, vEWeGO, kcEh, eqq, tPWsv, XGNLaT, DwmcA, OnJLi, uvMO, sjuT, UJa, MlbBE, plUA, rQywuU, FCvl, XzHPS, OchnS, xXhmFi, yTFm, RGHvX, lzfk, kgdDk, NafId, PQTq, icVlKy, cwh, pyC, Gof, jcoqgA, Rbfjaa, ALmuIp, xpJ, scPGf, sZBMey, cZb, DxH, UaDOOY, bQV, zGqfet, HWL, tDIC, pqCV, CDfiC, IZpisT, YoWO, fUqOC, rpBXb, ZICn, fJDtI, MIF, bLOVH, QAtIND, BoNm, ZANfuD, WOp, pBNJFN, qXb, BCEQaJ, JCZn, gmgC, fBfl, JjyE, nGCahV, TGGzS, nAlQ, nxjTkL, fpV, hUg, Bswp, yWsX, XLPNpx, qiknu, CSVIDO, New Administration Console about how Cisco is using Inclusive Language 1500 concurrent agents with 2 Web/App,. 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